Terms of Service

Praetore is operated by Rebilder LLC (“Praetore,” “we,” “us”). These terms govern your use of the Praetore platform and every manufacturing order you place through it. Requesting a quote or placing an order means you accept them.

Praetore is the manufacturer and seller of record, and your sole counterparty. On Catalog-lane orders we author the engineering — design-for-manufacturing review, CAM programming, the fixture plan, the probing routines and the inspection plan — and release a Job Packet that independent American production partners execute on their machines. On Sourcing-lane orders we source, specify and manage production through vetted shops; we remain your seller of record and sole counterparty in both cases. Your agreement, your invoice, your warranty and your remedies are with us. You never contract with, chase, or arbitrate against an individual shop.

We are a manufacturer, not a marketplace and not a software vendor. We do not send shops your RFQ, and we do not take a commission on a transaction between you and someone else.

These terms govern buyers. Independent production partners contract with us under a separate Network Partner Agreement, which carries the Data Covenant verbatim and the QuickPay terms. If you run a shop, the offer and that agreement's substance are described on Join the Network.

Every order runs in one of two lanes. The lane is stated on your quote and on your order confirmation, and it determines which promises below apply.

Sourcing-lane orders carry every other protection in these terms — the warranty and remake remedy in §6, the documentation defaults, the IP terms, the liability cap — simply not the automatic credit in §4. We back a date with money only where we hold the delivered-performance data to underwrite it. As the Catalog envelope grows, so does the guarantee.

A quote we issue is a firm offer at the stated price for the stated scope, valid for the period shown on it (14 days unless stated otherwise). The price you accept is the price you are invoiced. We do not revise accepted prices except where you change the order — a revised drawing, quantity, material, finish, or speed tier — in which case we re-quote and you re-accept before work continues.

Quotes are built from the files you provide. If your drawing and your model conflict, the drawing controls; where the conflict is material to price or schedule, we flag it and resolve it with you before production rather than choose for you.

Some features pause automated quoting for an engineer's disposition — a flagged tolerance, an unusual depth ratio, a material outside the stocked library. Flagged is a pause, not a refusal. We target disposition within 4 business hours and a Sourcing-lane response within 2 business days; these are service targets, and the ship-date guarantee in §4 is the only delivery commitment carrying a credit.

Every Catalog-lane order carries a committed ship date, shown at booking and printed on your order confirmation. The guaranteed date is a ship date: the day the order leaves the network in the carrier's hands. Transit belongs to the carrier.

Credits are automatic. There is no claim form, no adjudication window, and nothing for you to file — if the date is missed, the credit appears on your invoice or account. Removing the claim process is what makes the promise worth having.

Tier A — Catalog orders. If your order ships between one and three business days late, you are credited 25% of the order value. If it ships more than three business days late, 50%. Credits apply automatically to the invoice.

Tier B — large orders. The order is scheduled as milestones — material secured, first article, percentage complete, ship — and credits attach per missed milestone as liquidated damages of 0.5% to 1.0% of order value per business day late. Tier B requires a signed statement of work incorporating the tolling definitions in §5.

Tier C — programs and contracts. Over $250,000, or recurring program work: a negotiated liquidated-damages schedule within a stated ceiling, mutual milestone obligations (your approval and material dates become contractual too), and an agreed remedy ladder of cure period, then credits, then cancellation rights. Tier C is never quoted except under separately signed terms.

We print the cap rather than bury it. A promise without a cap is a promise that dies at the first large order, and we intend to keep making this one.

Dates are generated, not hoped: from the packet's runtime estimate, the assigned shop's delivered history, the measured accuracy of that shop's capacity calendar, and a buffer priced from historical variance for that class of work. Sales cannot move an underwritten date earlier; they can sell a Rush tier, which reprices the risk, or escalate to engineering.

The guarantee is offered inside the envelope, on underwritten dates. It is not a general warranty of speed, and it does not attach to Sourcing-lane orders. See the guarantee page for the plain-language version, including the questions you should ask anyone making this promise.

This list is exhaustive. It is short on purpose, and its honesty is the guarantee's credibility. The clock stops only for:

1. 01Print or specification changes you request after the packet is released.
2. 02Customer-supplied material that arrives late, short, or without a valid certification.
3. 03Payment terms breached, including a hold placed on an approved account.
4. 04Customer-required source inspection that runs beyond the window stated on the order.
5. 05Force majeure: natural disaster, fire, war or armed conflict, government action prohibiting performance, or regional-scale utility or common-carrier failure.

Everything not on that list is our problem. A machine going down at a network shop, a shop falling behind, a tooling shortage, a program that needs a revision, our own misjudgment of capacity — none of these toll the clock. Rerouting the job to another qualified shop is our job, not your risk, and it is the reason we can make the promise at all.

Catalog-lane parts conform to the acceptance criteria in the Job Packet, which is written from your print and model. Sourcing-lane parts conform to the acceptance criteria stated on your order and the print and model it references. Every order is inspected against the inspection plan that governs it and ships with material certifications and a dimensional report. First Article Inspection in AS9102 format is available on request at the price shown on your quote. Both lanes, every order.

If a nonconforming part reaches you, tell us within 10 business days of delivery. At your choice, we will remake the affected parts at Rush speed at our cost, or refund the affected line items. If we misquoted, that's our tuition, not your bill.

You deal only with us on quality. Internally, the first question after any failure is what was missing or wrong in what we specified — not which shop to blame — and on Catalog-lane work the fix ships as a packet revision so that the same failure cannot repeat anywhere in the network.

Your parts may be produced alongside other customers' parts that share a material, a stock size, and a fixture family. That is deliberate, and a meaningful part of your price advantage comes from it: one material purchase, one fixture load, one setup, several customers.

Traceability never merges. Each part keeps its own packet lineage, material lot linkage, probe logs, and inspection record, and every part traces to exactly one packet revision, one shop, one machine, and one material lot.

You may purchase exclusivity — production scheduled without batching — at a stated price; it forfeits batch pricing. Work flagged under ITAR is never batched with non-ITAR work.

Unless we have agreed credit terms with your company in writing, orders are paid at booking. Approved business accounts may be offered net terms; late balances accrue 1.5% per month. Credits owed to you under §4 are applied before any balance is calculated.

You retain all rights in the designs, models, and drawings you upload. You grant us a limited license to use them solely to quote, engineer, manufacture, inspect, document and ship your parts — including making them available to network production partners under confidentiality obligations at least as protective as these terms, watermarked per shop, with access revoked on completion.

Where we author a Job Packet for your part, we own it: the process intellectual property we author around your design — the verified programs, the fixture plan, the probing routines, the inspection plan, the acceptance criteria. That ownership is what makes your reorders instant and priced from engineering already done. It gives us no rights in your design.

We do not publish or resell your designs, and we do not use them for any purpose other than making your parts. We delete or return them on written request after an order completes, subject to the records we are required to keep for quality traceability.

Identify any part subject to ITAR, the EAR, or another controlled-data regime before you upload it, using the controlled-data intake we provide rather than the standard upload. Controlled packets are stored separately, access is logged, and routing is restricted to registered shops.

If you are unsure whether your part is controlled, ask before uploading. An unmarked controlled file is a problem we cannot fix after the fact.

You confirm that you have the right to have the uploaded designs manufactured, that your use of the platform complies with applicable law including U.S. export control law, and that the information your quote depends on — quantity, material, tolerances, finish, destination — is accurate.

Our total liability on any order is capped at the greater of the amount you paid for that order or the credits and remedies described in §4 and §6. We are not liable for indirect or consequential damages — lost profits, lost production time, or the cost of events downstream of a part — to the extent that limitation is enforceable where you are.

Where we authored the engineering, the engineering is our responsibility: if the packet is wrong, that is our failure, not the shop's and not yours. What remains yours is the design itself — whether the part, as specified, is fit for what you intend to do with it.

Your order documents control in this order: a signed statement of work or program agreement, then your quote and order confirmation, then these terms. Where a quote or order confirmation states a lane, a guarantee tier, or a cap, that statement governs the order.

We may update these terms. The version in effect when you place an order governs that order. Material changes are posted here with an updated effective date.

Questions about these terms: hello@praetore.com. Praetore is owned and operated by Rebilder LLC, a company organized in the United States.